Cancellation and Refund Policy

  • Timing: We appreciate you being on time for your appointment. If you are late for your appointment, your session will still conclude at the allocated time.
  • Cancellation by you: If you need to cancel an appointment, please give a minimum of 24 hours' notice. Please 'phone 086 2727665 if you wish to cancel an appointment. Clinic appointments: If you give less than 24 hours' notice of your need to cancel, or do not attend a clinic appointment, your €50 booking deposit will be retained.  School/home visits: If you give less than 24 hours' notice of your need to cancel, or your child is not at school or you are not at home at the scheduled appointment time, the full fee is payable.
  • Booking deposit refunds: We will refund your €50 booking deposit, minus a €10 processing fee, if you provide more than 24 hours' notice of your need to cancel an appointment.
  • Cancellation by us: Very rarely, we may need to cancel an appointment due to unforeseen circumstances. We will advise you of this as soon as possible and make every effort to reschedule your appointment without undue delay.