Cancellation and Refund Policy

  • Timing: We appreciate you being on time for your appointment. If you are late for your appointment, your session will still conclude at the allocated time.

  • Booking deposit/Cancellation by you: We charge a non-refundable deposit at time of booking. This is because, unfortunately, some families do not attend booked appointments or cancel with little notice which means we are unable to offer the appointment time to another family. If your child is unwell on the day of their appointment, please ‘phone 086 2727665 and we will offer an alternative appointment.

  • Cancellation by us: Very rarely, we may need to cancel an appointment due to unforeseen circumstances. We will advise you of this as soon as possible and make every effort to reschedule your appointment without undue delay.

  • Policy last updated 14/12/2018.